Returns

Our dedicated, UK based Customer Service team are here to help you and welcome your questions about products, orders and shopping experience.

All orders with ProCook are covered by a 30 day money back guarantee. If you are not entirely delighted with your purchase we will refund the full value of items which are returned within 30 days from the date of purchase provided they are unused, in their original packaging and you have a valid proof of purchase.

Returning unwanted items purchased in store

Simply visit one of our stores with your item in its full packaging and with your proof of purchase. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.

Items purchased from ProCook Spalding or ProCook O2 must be returned directly to the store of purchase, or you can contact ProCook Customer Services for support. Items purchased from ProCook retail stores cannot be returned to our 30% Off Outlet stores at The O2 or Spalding.

Returning unwanted items purchased online
Returning faulty or damaged items
Do I need to keep my receipt?